Terms and conditions.

01Purpose

These terms and conditions govern access to and use of the Callpit service, available at callpit.io, published by Julien Lougarre, entrepreneur individuel (EI) (hereinafter « the publisher »).

Creating an account constitutes full and complete acceptance of these terms. If you do not accept these terms, do not use the service.

If you subscribe on behalf of a company or an organisation, you declare that you have the power to bind it, and these terms bind that entity as much as you.

02The service

Callpit is online software intended for professionals who prospect by telephone. It brings together :

• a company search based on the public data of the French State company directory ;
• prospecting follow-up : records, stages, notes, tasks and reminders ;
• call support : opening script and brief before every number ;
• call recording from the browser, at the user initiative ;
• automatic transcription of those recordings and a debrief written by an artificial intelligence ;
• for the Team plan, sharing between several seats.

The publisher may change the features. A substantial change reducing the service is announced at least thirty days in advance, and gives the right to cancel free of charge.

03Account and free trial

Opening an account requires a valid email address and a means of payment. You warrant the accuracy of the information provided and remain responsible for the confidentiality of your credentials.

The service is reserved for professionals acting in the course of their business. It is not intended for minors nor for personal use.

Every new account benefits from a free trial of seven days. A bank card is requested at sign-up, but no amount is charged before the eighth day. The subscription starts automatically at the end of the trial, unless cancelled before that date. The trial is granted only once per person.

04Prices

Prices are expressed in euros. They are stated net of tax : the publisher falls under the basic exemption scheme, VAT not applicable, article 293 B of the French general tax code. No VAT is therefore charged or recoverable. If the publisher becomes liable for VAT, prices will be adjusted and you will be informed before the following billing date.

The Team plan is billed by the number of seats. You can add or remove seats at any time from your space : the change takes effect immediately and the difference is calculated pro rata for the remaining days.

Prices may be revised. An increase is announced at least thirty days before it takes effect and applies only from the following billing date. You remain free to cancel before then.

05Payment

Payments are processed by Stripe. The publisher neither receives, nor consults, nor keeps bank card numbers.

The subscription is charged in advance, per period, and renews automatically at each billing date until cancellation.

If a payment fails, access is maintained for five days, so that the situation can be settled. After that period and after a reminder, access is suspended. The data is not deleted for all that : see article 7.

If you believe that a charge is not due, write to the publisher first : a billing error is corrected without discussion, and it is faster than your bank. Disputing directly with your bank a payment corresponding to a service actually provided leads to the suspension of the account, while the situation is clarified, and the bank dispute fees are charged back to you. This clause does not stand in the way of any legitimate recourse, in particular in the event of fraud or an unauthorised charge.

06Term and cancellation

The subscription is entered into with no minimum term. You can cancel at any time from your space, with no reason to give and at no cost.

Cancellation takes effect at the end of the period already paid for. You keep access until that date. The amounts paid for the current period are not refunded, except in the cases set out in the refund policy.

The publisher may suspend or close an account in the event of a serious breach of these terms, in particular a use contrary to article 7, after a formal notice left without effect for eight days. In the event of a manifest infringement of the rights of third parties or a risk to the service, suspension may be immediate.

The end of the contract does not end everything : articles 8, 10, 11, 12 and 14, which cover data processing, artificial intelligence, liability, intellectual property and applicable law, continue to have effect after cancellation.

07Your obligations

Callpit is a tool. The way you use it is your sole responsibility. You undertake in particular on the following points.

7.1 Call recording

You undertake to announce the recording clearly at the start of the call, to state its purpose, to stop the recording if the person objects, and to delete a recording at the request of the person concerned. The publisher never starts a recording on its own : every recording results from an action on your part.

7.2 Prospecting and your prospects data

You are responsible for the data you put into Callpit. You undertake to process only lawfully obtained data, to inform the persons concerned in accordance with the General Data Protection Regulation, to respect their right to object, and to observe the regulations applicable to telephone prospecting, in particular the permitted days and hours and, when you call consumers, the opt-out scheme for telephone canvassing.

7.3 Use of the service

You undertake not to share your credentials, not to circumvent technical limitations, not to attempt to access the data of other accounts, not to extract the data of the service on a massive scale, and not to use Callpit for unlawful, fraudulent or misleading activities.

One seat corresponds to one person. Sharing the same seat between several users is not allowed.

08Data processing on your behalf

This article constitutes a processing agreement within the meaning of article 28 of the General Data Protection Regulation.

For your prospects data and the recordings you make, you are the data controller and the publisher acts as a processor. It processes this data only on your instruction, for the needs of the service.

Purpose and duration

Hosting, transcription and analysis of your prospecting data, for the duration of your subscription.

Nature of the processing

Storage, consultation, automatic speech to text transcription, production of summaries by artificial intelligence, backup, deletion.

Categories of persons

Your prospects, your clients and the people you call.

Categories of data

Professional identity and contact details, commercial exchanges, notes, voice recordings and transcriptions.

Security

Encryption of exchanges, data partitioning by account, access control, backups.

Sub-processors

o2switch (hosting, France), Stripe (payment), Google Ireland Limited (traffic measurement of the site and the application), OpenRouter Inc. (routing of the artificial intelligence analyses, United States), which hands the computation, depending on the processing, to Groq Inc., to DeepInfra, Inc. or to Google. If you connect your mailbox, your email provider, the one you choose, receives the messages you send and gives us access to your mailbox under its own terms: we are not a party to that relationship. Any new addition is announced to you and you may object to it by cancelling at no cost.

Assistance

The publisher helps you answer the requests of the persons concerned and informs you without delay of any data breach.

End of the contract

Your data is deleted when your account is closed. You can export it beforehand.

For the data of your own account, email address, billing and technical logs, the publisher is the data controller. See the privacy policy.

09Availability

The publisher uses reasonable means to provide a continuously accessible service, without an absolute commitment to it. The service may be interrupted for maintenance, preferably outside working hours, or because of a third party, in particular the host or an artificial intelligence provider.

No contractual service level is guaranteed in these terms.

The service is provided as is and as available. To the extent permitted by law, the publisher does not warrant that it will meet a particular need, nor that it will work without interruption or error. However, the legal guarantees you benefit from as of right remain acquired : this clause does not set them aside and could not do so.

10Artificial intelligence

Transcriptions, briefs, debriefs and suggestions are produced automatically. They may contain errors, approximations or inaccurate passages.

They are an aid and not commercial, legal, accounting or tax advice. It is up to you to check before acting. The publisher warrants neither the accuracy of the content produced, nor any commercial result.

11Liability

The publisher is liable for direct damage attributable to it. Its total liability, all causes combined, is limited to the amounts you have actually paid for the twelve months preceding the triggering event.

The publisher is not liable for indirect damage, in particular the loss of revenue, of clientele or of data resulting from your own actions, nor for the consequences of a use of the service contrary to article 7.

None of these limitations applies in the event of gross negligence, wilful misconduct, or personal injury.

12Intellectual property

The publisher grants you a personal, non-exclusive and non-transferable right to use the service, for the duration of your subscription. This right transfers no ownership of the software to you.

Your content remains yours. The publisher only allows itself to process it in order to operate the service, to the exclusion of any other purpose, and in particular without using it to train artificial intelligence models.

13Changes to the terms

These terms may be amended. Any substantial change is notified by email at least thirty days before it takes effect. If it does not suit you, you may cancel at no cost before that date.

14Applicable law and disputes

These terms are governed by French law.

In the event of a disagreement, an amicable solution will be sought first : write to contact@callpit.io. Failing an agreement, the dispute falls to the courts having jurisdiction under ordinary law.

As the service is aimed at professionals, consumer mediation is not intended to apply. If you subscribed as a consumer, say so : you then benefit from the protections of the French consumer code, including the right of withdrawal.