Refunds.
Last updated: October 6, 2026. When an amount paid can be given back to you, and when it cannot. With no grey areas. A question ? Write to contact@callpit.io.
This page states clearly when an amount paid to Callpit can be given back to you, and when it cannot.
01That is what the free trial is for
Every account has seven days of free trial with all the features. A card is requested at sign-up, but nothing is charged before the eighth day. If you cancel during the trial, you pay nothing at all.
It is the best possible protection : it lets you judge the tool before a single euro is committed. Use it.
02After the first charge
If the first payment of your subscription has been taken and the service does not suit you, write within fourteen days à contact@callpit.io. A full refund is granted to you, without discussion, provided that the use made of the account has remained marginal since that payment.
This guarantee applies only once per client, and on the first payment only.
03Renewals
The following billing dates are not refundable. The subscription renews automatically and you can cancel it at any time from your space : cancellation takes effect at the end of the period already paid for, and you keep access until then.
No pro rata refund is made for a period already started. No refund either for a period simply left unused.
A practical tip : if you do not intend to go for another period, cancel before the billing date rather than after. A reminder is sent to you before each yearly renewal.
04Team seats
Removing a seat during a period generates a credit calculated pro rata for the remaining days. This credit is deducted from your next invoice. It is not paid back in cash.
Adding a seat during a period is billed the same way, pro rata for the remaining days.
05When a refund is due
A refund is owed to you, with no seniority condition :
- in the event of a double charge or a billing error ;
- in the event of a charge after a cancellation duly requested ;
- in the event of a prolonged unavailability of the service attributable to the publisher, pro rata to the length of the interruption ;
- in the event of the removal of an essential feature during a period, if you cancel for that reason.
06When it is not
- a change of mind after several weeks of use ;
- commercial results judged insufficient : Callpit is a working tool, no result is promised ;
- closure of an account for a serious breach of the terms and conditions ;
- interruption caused by your own equipment, your connection or your browser.
07How to ask
Write to contact@callpit.io from the address of your account, stating the reason and the date of the charge. Every request receives an answer within five working days. An accepted refund is carried out within ten working days, to the original means of payment, through Stripe.
Come to us rather than to your bank. A bank dispute takes several weeks, blocks your account for the duration of the procedure and costs fees to both parties. An email settles the same thing in a few days.
08If you subscribed as a consumer
Callpit is aimed at professionals. If you nevertheless subscribed outside any professional activity, you benefit from the fourteen day right of withdrawal provided for by the French consumer code, unless you expressly waived that right because of the immediate performance of the service. Say so when you make your request.
You have read. You can try.
Seven days free, nothing is charged before the eighth. You stop in two clicks, from your space.